MxChat – AI Chatbot for WordPress

Description

Documentation | Demo Videos | MxChat Pro

MxChat is a powerful, customizable AI chatbot plugin for WordPress. Seamlessly integrating OpenAI’s GPT, Anthropic’s Claude, and xAI’s Grok-Beta, it enables intelligent, real-time interactions to boost engagement and support.

With advanced Pro features like Live Agent Transfer via Slack, PDF content processing in-chat, WooCommerce integration, lead capture via Loops, and a robust intent recognition system, MxChat handles tasks like email capture, adding items to carts, Brave web and image search, and DALL-E image generation. These dynamic capabilities make your chatbot more interactive and useful.

MxChat supports custom knowledge integration via manual input, URLs, PDF uploads, or sitemaps, ensuring highly relevant, context-aware responses. Its theme customization aligns the chatbot with your branding, while GDPR compliance and support for multiple language models like Claude 3.5 Sonnet and Grok-Beta expand its versatility.

Perfect for product catalogs, manuals, or FAQs, MxChat empowers businesses with smarter AI-powered conversations. Whether you’re enhancing customer support or driving sales, MxChat is a flexible and reliable solution.

Advanced Intent Recognition

• Intent Recognition via Vector Embedding: MxChat uses advanced vector embedding to accurately detect and interpret user intentions. This enables the chatbot to recognize a wide range of user inputs and trigger appropriate actions, creating a seamless and responsive experience.

• Popular Intents: MxChat includes various built-in intents to enhance interactivity:

  • PDF Intent (PRO ONLY): Allows the chatbot to intelligently process and answer queries based on the content of linked PDF documents using advanced vector embeddings.
  • Loops Email Capture: Automatically captures email addresses and adds them to your specified mailing list.
  • Brave Web Search: Enables the chatbot to fetch live web information using Brave’s search API, allowing real-time responses.
  • Brave Image Search: Performs an image search via Brave, returning relevant images directly in the chat.
  • WooCommerce Product Card (PRO ONLY): Displays product information with an add-to-cart option for inquiries about WooCommerce products.
  • Order History (PRO ONLY): Retrieves and displays a user’s WooCommerce order history within the chat.
  • Add to Cart (PRO ONLY): Lets users add products directly to their WooCommerce cart from the chat.
  • Checkout Redirect (PRO ONLY): Seamlessly directs users to the WooCommerce checkout page, streamlining the purchase process.
  • Product Recommendations (PRO ONLY): Provides personalized product suggestions to users based on their order history, items in their cart, trending products, or other available data, displaying relevant products directly within the chat to enhance engagement.
  • Image Generation (PRO ONLY): Allows users to generate custom images directly within the chat using DALL·E, based on their input prompts, for a highly interactive and creative experience.
  • Live Agent Transfer (PRO ONLY): Seamlessly transitions users to a live agent via Slack integration, enabling real-time, human-led interactions. Perfect for addressing complex inquiries or providing personalized support.
  • Switch to Chatbot AI (PRO ONLY): Effortlessly switches users back to the AI chatbot from live agent mode, ensuring continuous assistance and streamlined user experience.

These advanced intents make MxChat an effective tool for personalized user engagement, bridging AI and eCommerce functionality in one versatile chatbot.

New in Version 1.5:

• Live Agent Integration: Enable seamless handoff to live agents via Slack integration, allowing real-time human-led support. Includes away messages for unavailable agents and the ability to switch back to the chatbot with the “Switch to Chatbot AI” intent.
• Frontend PDF Upload: Users can now upload PDFs directly in the chatbot interface. The chatbot processes the document’s contents, enabling users to interact with and ask questions about the uploaded PDFs.
• Improved Sitemap and PDF Processing: Large sitemaps and PDFs are now processed via background cron jobs, ensuring stability and reliability during resource-intensive uploads to the knowledge base.
• New Toolbar: Added a sleek, customizable toolbar to the chatbot interface, currently supporting PDF uploads. Future updates will expand functionality, including image analysis and more.
• Dynamic Intent Enhancements: The platform now includes intents for “Live Agent Transfer” and “Switch to Chatbot AI,” ensuring smooth transitions between AI and human support.

New in Version 1.4.6:

• Product Recommendation Intent: Personalized product suggestions based on order history, cart contents, and trending items to enhance user engagement and drive sales.
• Custom Chatbot Icon: Upload custom PNG icons for a personalized chatbot appearance.
• Codeblock Copy Button: Easily copy code snippets with the new copy button added to codeblocks.
• Expanded Popular Questions: Customize popular questions beyond the default three for greater flexibility.
• CSS Compatibility Fixes: Improved chatbot CSS to ensure smoother integration with various themes.

Available AI Models:

MxChat offers a variety of powerful AI models from OpenAI, X.AI, and Claude (Anthropic). Each model is designed for specific use cases, allowing you to tailor your chatbot’s performance to your needs.

• OpenAI Models:

  • GPT-4o (Recommended): OpenAI’s flagship model for complex and multi-step tasks. Ideal for businesses needing a high level of AI intelligence.
  • GPT-4o-mini: A smaller, lightweight version of GPT-4o, offering a balance between speed and intelligence for simpler tasks.
  • GPT-4-turbo: The advanced high-intelligence model for demanding tasks requiring deep reasoning.
  • GPT-4: The previous generation of high-performance models designed for complex reasoning and creative responses.
  • GPT-3.5-turbo: A fast and cost-effective model for simple tasks and rapid responses.

• X.AI Models (Pro Feature):

  • grok-beta (Early Beta): A cutting-edge model by X.AI, designed for natural, human-like conversations. It offers advanced language comprehension for personalized and context-aware responses. Ideal for users exploring new AI technology.

• Claude (Anthropic) Models (Pro Feature):

  • Claude 3.5 Sonnet (Most Intelligent): A top-tier model for highly intelligent conversations, capable of handling complex queries with in-depth understanding.
  • Claude 3 Opus (Highly Complex Tasks): Designed for managing intricate tasks and providing detailed responses.
  • Claude 3 Sonnet (Balanced): A well-rounded model offering a blend of speed and intelligence, ideal for most use cases.
  • Claude 3 Haiku (Fastest): Optimized for speed while maintaining accuracy, perfect for quick and responsive interactions.

These models offer flexibility and performance for a wide range of applications, ensuring that MxChat can handle everything from simple customer support queries to advanced, real-time interactions.

Key Features:

• Popular Questions Buttons: Enhance user interaction by adding up to three frequently asked questions (FAQ-style buttons) to the chatbot. Users can quickly ask these questions with a single click. The first button is available for free, while the second and third are included in the Pro version.
• Email Capture with Loops Integration: MxChat now supports email capture directly through the chatbot, integrated seamlessly with Loops. Users can provide their email addresses in response to custom trigger phrases, and MxChat will automatically add them to your selected Loops mailing list. This feature allows for easy lead capture, ensuring users stay connected and informed about your offerings.
• Claude API Integration (Pro Feature): Unlock the power of Claude models from Anthropic, like Claude 3.5 Sonnet for enhanced real-time interactions and smarter conversations. Add your Claude API key to the settings for seamless integration.
• Integrate OpenAI API: Use your own OpenAI API key to leverage the power of AI-driven responses on your WordPress site.
• X.AI API Integration (Pro Feature): Leverage X.AI’s advanced language models like grok-beta for chat completions, giving you even more options for powering your chatbot with cutting-edge AI technology.
• Customizable Chatbot Settings: Tailor the chatbot’s behavior, including the AI model, introductory message, and more, to fit your specific needs.
• Knowledge Base Integration: Submit custom knowledge content using vector embeddings, allowing the chatbot to provide more accurate and contextually relevant responses.
• Sitemap and URL Submission: MxChat now supports both sitemap and individual URL submissions. By submitting your website’s sitemap, MxChat automatically extracts content from the URLs listed, adding it to the chatbot’s knowledge base. You can also manually submit specific URLs to ensure targeted content is included. This integration helps keep the AI well-informed about your site’s content, enhancing the overall user experience.
• WooCommerce Integration: Directly integrate WooCommerce products into your chatbot for a seamless shopping experience.
• Chat Transcripts: Review and analyze chat transcripts directly from your WordPress dashboard. This feature allows you to monitor conversations, identify frequently asked questions, and further align and tune your AI chatbot based on real user interactions.
• Easy Integration: Add the chatbot to any page using a shortcode or automatically append it to the body element of your site.
• Pro Version with Advanced Features: Upgrade to the Pro version to unlock advanced features like Theme Customization, Rate Limit Settings, and WooCommerce Integration, allowing you to fully control the chatbot’s appearance and functionality.
• Link Target Toggle for Chatbot Links: Added a toggle in the admin panel to control whether links in chatbot conversations open in a new tab (_blank) or the same tab (_self). This gives website owners more flexibility in how links behave.
• Customizable Privacy Policy Text: Website owners can now fully customize the privacy policy text that appears below the chatbot. This allows greater flexibility for sites with multiple languages or specific wording requirements.
• Complianz Integration for GDPR Compliance: For pro users we’ve added integration with the Complianz plugin, allowing your chatbot to fully comply with GDPR consent requirements. The chatbot will only activate if the user has given consent for marketing, ensuring that personal data is handled responsibly and in accordance with GDPR regulations.

For more demos and tutorials, visit the MxChat YouTube channel.

Why Choose MxChat?

MxChat is more than just a chatbot plugin; it’s a complete AI-powered solution designed to transform how your website engages with visitors. Whether you’re using WordPress as a page builder or a website builder, MxChat integrates seamlessly to provide intelligent, real-time interactions that drive user engagement, boost satisfaction, and streamline customer support.

With flexible customization options, MxChat adapts to the unique needs of your website, offering powerful integrations such as WooCommerce for eCommerce, Loops for lead capture, and the latest X.AI API for advanced conversational AI. You can easily submit and update custom knowledge through URLs, sitemaps, or manual content submissions, ensuring your chatbot is always relevant and context-aware.

Designed for simplicity and flexibility, MxChat is the perfect solution for website owners, developers, and agencies looking to deliver cutting-edge AI capabilities without the complexity. Whether you’re running a small business or managing a large-scale site, MxChat helps you create a personalized, efficient, and responsive user experience with minimal effort.

Use of Third-Party Services:

This plugin requires an active connection to the OpenAI API or X.AI API to generate AI-driven responses. By using this plugin, you consent to sending data to OpenAI’s and/or X.AI’s servers, which may include user queries and other relevant information.

• Service Providers:
  • OpenAI
  • X.AI
• Terms of Use:
  • OpenAI API Terms
  • X.AI API Terms
• Privacy Policies:
  • OpenAI Privacy Policy
  • X.AI Privacy Policy

Please ensure compliance with OpenAI’s & X.AI terms and any applicable data privacy laws.

License & Warranty

This plugin is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.

This plugin is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.

Credits

This plugin incorporates the following third-party library:

• Smalot PDF Parser: Used for parsing and extracting text from PDF files. This library is developed by Smalot and distributed under the MIT License. For more details, visit the Smalot PDF Parser GitHub repository.

This plugin was developed by MxChat.