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FlexiLay is a lay-by \/ instalment scheduling platform<\/strong> for WooCommerce.<\/p>\n\n This plugin adds FlexiLay as a payment option at checkout, allowing customers to:\n- Pay an upfront deposit\n- Schedule the remaining balance over time\n- Complete all payments before order fulfilment<\/strong><\/p>\n\n FlexiLay is not a credit product<\/strong> and does not provide lending or Buy Now Pay Later (BNPL)<\/strong> services. Orders should only be fulfilled once payment is completed in full.<\/p>\n\n This plugin connects your store to FlexiLay to create and manage lay-by payment plans.<\/p>\n\n When customers choose FlexiLay at checkout, the plugin sends the order and customer details required to create a payment plan (for example: order totals, line items, and contact details) to your configured FlexiLay API endpoint.<\/p>\n\n If you enable Support Chat (Crisp) in the FlexiLay Settings screen, the plugin loads Crisp\u2019s script on FlexiLay admin pages only. The plugin tags the Crisp session with your store shop domain for support context. No personal customer data is sent to Crisp by the plugin.<\/p>\n\n Please ensure your store\u2019s privacy policy discloses any third-party services you enable.<\/p>\n\n\n A FlexiLay<\/strong> menu item will appear in WooCommerce admin once installed.<\/p>\n\n\n FlexiLay is a lay-buy \/ instalment scheduling platform<\/strong> that allows customers to pay a deposit and complete the remaining payments over time before goods are supplied<\/strong>.<\/p>\n\n FlexiLay does not provide credit and is not a BNPL service.<\/p>\n\n<\/dd>\n No. FlexiLay does not hold, store, or move customer funds<\/strong>.<\/p>\n\n FlexiLay facilitates payment scheduling only. Payments are processed directly by the merchant\u2019s connected payment gateway (such as Stripe).<\/p>\n\n<\/dd>\n Orders are placed into \u201cOn hold\u201d<\/strong> while the FlexiLay plan is active.<\/p>\n\n This prevents fulfilment until payment is completed.<\/p>\n\n<\/dd>\n Yes. Customers can:\n- Pay a flexible deposit\n- Schedule instalments weekly, fortnightly, or monthly\n- Complete the plan early if supported by the merchant configuration<\/p>\n\n<\/dd>\n When you first save the FlexiLay settings, your store is registered with FlexiLay and marked as pending approval<\/strong>.<\/p>\n\n Once approved in the FlexiLay admin, saving the settings again will automatically retrieve your API key.<\/p>\n\n<\/dd>\n The gateway disables itself automatically if:\n- Required settings are missing\n- The FlexiLay server cannot be reached\n- The store is not yet approved\n- An API key has not been issued<\/p>\n\n This prevents broken checkout experiences.<\/p>\n\n<\/dd>\n After installation, a FlexiLay<\/strong> menu appears in WooCommerce admin.<\/p>\n\n This opens the FlexiLay merchant admin screens inside WordPress, where you can:\n- Complete onboarding\n- Connect a payment gateway\n- View plans and balances\n- Manage merchant settings<\/p>\n\n<\/dd>\n Only the minimum data required to create a payment plan is sent, including:\n- Customer name\n- Email address\n- Phone number (if provided)\n- Order totals and line items\n- Shipping address (for reference only)<\/p>\n\n No WordPress credentials are shared.<\/p>\n\n<\/dd>\n No. FlexiLay is designed for lay-buy style purchases where goods are supplied after payment completion<\/strong>.<\/p>\n\n<\/dd>\n FlexiLay is best suited to goods or services delivered after payment completion<\/strong>.<\/p>\n\n Merchants are responsible for ensuring their usage complies with local consumer law.<\/p>\n\n<\/dd>\n FlexiLay uses the store currency configured in WooCommerce.<\/p>\n\n Supported currencies depend on the connected payment gateway.<\/p>\n\n<\/dd>\n No. FlexiLay runs alongside other WooCommerce payment methods.<\/p>\n\n<\/dd>\nKey features<\/h3>\n\n
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Privacy<\/h3>\n\n
Data sent to FlexiLay<\/h3>\n\n
Support Chat (Crisp)<\/h3>\n\n
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\/wp-content\/plugins\/<\/code><\/li>\n\n
What is FlexiLay?<\/h3><\/dt>\n
Does FlexiLay hold or process customer funds?<\/h3><\/dt>\n
How does the WooCommerce checkout flow work?<\/h3><\/dt>\n
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What order status does FlexiLay use?<\/h3><\/dt>\n
Does FlexiLay support deposits and partial payments?<\/h3><\/dt>\n
Why is my store waiting for approval?<\/h3><\/dt>\n
Why is the payment method disabled after saving settings?<\/h3><\/dt>\n
Where do I manage my FlexiLay account?<\/h3><\/dt>\n
Is customer data sent to FlexiLay?<\/h3><\/dt>\n
Does FlexiLay work with subscriptions?<\/h3><\/dt>\n
Can FlexiLay be used for digital products or services?<\/h3><\/dt>\n
What currencies are supported?<\/h3><\/dt>\n
Does FlexiLay replace my existing payment gateway?<\/h3><\/dt>\n