Customer Service Software & Support Ticket System

Changelog

5.14.0

• TWEAK tested with WP 6.5
• FIXED Translation to one textdomain

5.13

• TWEAK tested with WP 6.2
• FIXED XSS issues in the WordPress admin area

5.12.0

• TWEAK tested with WP 6.0

5.11.0

• TWEAK tested with WP 5.9.3 and PHP 8

5.10.9

• FIXED html escaping on notices

5.10.8

• FIXED escaping

5.10.4

• FIXED escaping

5.10.3

• TWEAK update libraries
• FIXED sanitization and escaping

5.10.0

• TWEAK tested with WP 5.8
• FIXED sanitization in form layouts

5.9.8

• TWEAK tested with WP 5.6
• FIXED sanitization

5.9.3

• FIXED Required field validation is not working.

5.9.2

• FIXED multi-select form component missing scroll bars when the content overflows its fixed height.

5.9.1

• NEW Added version numbers to js and css files for caching purposes
• TWEAK updates to translation strings and libraries
• TWEAK tested with WP 5.5.1

5.9.0

• TWEAK Emd Form Builder support for WordPress stock themes
• FIXED Emd Form Builder support for WP Ticket WooCommerce Extension

5.8.0

• NEW Added previous and next buttons for the edit screens of tickets and agents
• TWEAK updates and improvements to libraries

5.7.0

• NEW Added support for Emd Custom Field Builder when upgraded to premium editions
• TWEAK updates and improvements to form library
• TWEAK Emd templates

5.6.0

• TWEAK Cleaned up unnecessary code and optimized the library file content.
• FIXED XSS related issues.
• NEW Added Emd form builder support.
• FIXED Session cleanup workflow by creating a custom table to process records.

5.5.1

• TWEAK Misc updates for better compatibility and stability

5.5.0

• NEW Created a new shortcode page which displays all available shortcodes. You can access this page under the plugin settings.
• TWEAK Emd templating system to match modern web standards

5.4.4

• TWEAK Misc updates for better compatibility and stability

5.4.3

• TWEAK library updates for better stability and compatibility

5.4.2

• NEW Added autofilled first name, last name and email fields for logged in user\’s ticket submit form even if these fields are not displayed on the form
• TWEAK Moved web fonts to local storage – you can still get them from CDN using your functions.php if you need to.

5.4.0

• NEW Ability to limit max size, max number of files and file types of ticket attachments and agent photos
• FIXED Search results table when ticket priority is empty
• TWEAK library updates

5.3.2

• TWEAK Changed WPAS button in pages to VSB for Visual Shortcode Builder
• FIXED The audio issue in the introduction video

5.3.1

• FIXED Layout of ticket page when priority is not shown.

5.3.0

• NEW Getting started section
• TWEAK Improved Ticket List and Ticket Results table css
• TWEAK Extended the session clean up time to 12 hours

5.2.0

• NEW Added custom JavaScript option in plugin settings under Tools tab
• NEW Added container type field in the plugin settings
• FIXED PHP 7 compatibility
• TWEAK Updated codemirror libraries for custom CSS and JS options in plugin settings page

5.1.0

• FIXED WP Sessions security vulnerability
• NEW Added support for EMD MailChimp extension
• NEW Added support for EMD Active Directory/LDAP Extension

5.0.1

• FIXED Single taxonomies not getting displayed properly

5.0.0

• NEW Added ability to set page templates for all plugin\’s ticket, taxonomy and archive pages.
• NEW EMD Widget area to include sidebar widgets in plugin pages
• NEW Ability enable/disable any field, taxonomy or ticket-assigned relationship from backend and/or frontend
• NEW Ability to set page templates all plugin\’s ticket, taxonomy and archive pages. Options are sidebar on left, sidebar on right or full width
• NEW Ability to add custom CSS in plugin\’s ticket, taxonomy and archive pages ONLY.
• NEW Ability to limit Ticket Submit form to logged-in users only from plugin settings.
• NEW Added auto-fill first name, last name and email fields in submit ticket form if user is logged in.
• NEW Added ability to permanently delete plugin related data from plugin settings
• NEW Added ability to recreate installation pages from plugin settings
• Removed private submit and search forms since they are not necessary anymore with the introduction of frontend login/register forms

4.8.0

• NEW Added Agent and Manager user roles
• NEW Added Ticket Assigned (Agents) and User fully customizable email notifications
• NEW Added Agent single views with ticket assigned displayed
• NEW Added ability to change taxonomy, ticket, agent slugs for better customization
• NEW Added ability to enable/disable CSRF support for forms
• NEW Added ability to display “selected” custom fields on the frontend only
• FIX Form settings issue that some fields are not getting displayed
• TWEAK optimized code for better performance in shared hosting

4.2.0

• Fixed WooCommerce product archives not getting displayed to visitors issue

4.1.0

• NEW Added configuration for Easy Digital Downloads WP Ticket extension
• Fixed widgets to show unordered lists of tickets
• Changed single tickets grid to better support small devices
• Made search results table responsive
• Fixed misc minor issues

4.0.0

• NEW Added Ticket List in table format supporting page navigation
• NEW Added configuration for WooCommerce WP Ticket extension
• NEW Added ability to add custom fields for tickets
• Misc. bug fixes

3.2.3

• Compatibility with WordPress 4.5 and misc. bug fixes
• Fixed posts not getting displayed when the plugin is activated

3.2.2

• Added resetting of form fields after submit

3.2.1

• Added ability to create new public tickets or convert private tickets to public

3.2.0

• NEW Added ability for admin and editor users to set author of tickets allowing ticket creation by staff for users
• NEW Added ticket view support for author, contributor and subscriber users; permitting logged in user tickets
• Fixed minor bugs and upgraded the libraries

3.1.0

• NEW Added Submit Ticket page for registered WordPress users – all built-in WordPress user roles are supported
• NEW Added Search Ticket page for registered WordPress users – all built-in WordPress user roles are supported

3.0.1

• Fix minor issues related to updating from previous version

3.0.0

• NEW Customizable Email notification to admin users for new tickets,
• Added required field to settings page for form customization
• Fixed admin settings page translation issue in which translated strings were messing up the screen structure
• NEW Ticket page with responsive layout and all links are turned off for privacy
• NEW Disabled ticket archives so that users can not see all tickets
• NEW Contextual coloring for status, priority, and task taxonomies for frontend and backend

2.0.1

• Fixed the issue related to some taxonomies not displaying in the admin backend

2.0.0

• Added settings page for form customization such enable/disable fields, captcha and change field sizes
• Removed unnecessary fields from the ticket list page
• Made some fields optional so that they can be disabled
• Fixed some minor bugs to improve stability

1.4.0

• Fixed unique check for tickets
• Moved all js and css from cdn to local
• Visitor ticket submit status changed to published
• Fixed misc bugs

1.3.0

• Fixed untranslatable search form results view header columns
• Fixed file uploads issue with file names including spaces
• Fixed various compatibility issues related to other plugins

1.2.0

• Added the required configuration for WPAS canned responses extension
• Fixed Misc bugs.
• TinyMCE visual editor fix for p tags

1.1.0

• Added ability to use WPAS Incoming Email extension to create tickets through user emails
• Fixed Misc. bugs

1.0.0

• Initial release